Support tickets
From a rescheduling request to a billing query or a complaint about a colour result, Xircuit's support tickets give you a structured way to handle every client issue — and a record to refer back to if it recurs.
Request a demoXircuit's support-ticket system lets members raise issues directly from their app or by email. Your team triages, replies and escalates all within Xircuit — keeping every conversation in one place and ensuring nothing slips through the cracks.
Members raise tickets from the Xircuit app or by replying to a support email — whichever is easiest for them.
Every reply stays linked to the original ticket so your team always has full context, not a scattered inbox.
Assign tickets to the right person, set priority and escalate to the platform team when needed — all without leaving Xircuit.
Members see the status of their ticket in real time — no need to follow up manually or wait on hold.
Every closed ticket is searchable, so common issues can be spotted and turned into help-centre articles before they repeat.
Hair salons that handle client queries through a structured ticket system typically see fewer negative reviews — clients who receive a fast, professional response rarely escalate their complaint publicly.
Members can open a ticket directly from their Xircuit app or by sending an email to your support address. Either route creates a tracked ticket that your team manages in one central place.
Yes. Inbound email replies from members are automatically threaded into the correct ticket, and your staff can reply via email or from the Xircuit admin panel — the conversation stays together either way.
Tickets can be escalated to the Xircuit platform team directly from the ticket view. The escalation is logged and tracked so nothing falls through the gap between organisation and platform support.