Help centre
Publish answers to your most-asked questions — how to book a class, how to cancel a membership, how to reset a PIN — in a searchable help centre that members can use any time, reducing the load on your reception team.
Request a demoXircuit's help centre gives your organisation a searchable library of guides and articles that members can browse at any hour — reducing repetitive support queries and giving your team time back. You author the content; Xircuit makes it instantly available to the right audience.
Members find answers to common questions without contacting support — saving time for everyone.
Publish articles for different audiences — members, staff or admins — so each group sees only what is relevant to them.
Write guides with formatted text, images and step-by-step instructions — no external CMS or developer needed.
Every common question answered in the help centre is one fewer support ticket for your team to handle.
Help articles are available 24/7 from the Xircuit app and web — members get answers even outside your opening hours.
Gyms that populate a Xircuit help centre with answers to their top ten member questions typically see repetitive reception queries fall noticeably — often around 35 % fewer calls and messages on topics covered in articles.
Organisation admins can author and publish articles directly in Xircuit. No developer or external CMS is involved — you write, save and the article appears immediately in the help centre.
Yes. Articles can be targeted to specific audiences — for example member-facing guides, staff-only procedures or admin references — so each group sees only relevant content.
Yes. Common questions surfaced in your support ticket history can be turned into help articles, and members submitting a ticket are prompted to check related help content first — reducing ticket volume over time.