Help centre
Treatment preparation guides, aftercare instructions, cancellation policies, gift voucher information — publish it all in a searchable spa help centre that guests access from the app at any time, setting expectations before they even arrive.
Request a demoXircuit's help centre gives your organisation a searchable library of guides and articles that members can browse at any hour — reducing repetitive support queries and giving your team time back. You author the content; Xircuit makes it instantly available to the right audience.
Members find answers to common questions without contacting support — saving time for everyone.
Publish articles for different audiences — members, staff or admins — so each group sees only what is relevant to them.
Write guides with formatted text, images and step-by-step instructions — no external CMS or developer needed.
Every common question answered in the help centre is one fewer support ticket for your team to handle.
Help articles are available 24/7 from the Xircuit app and web — members get answers even outside your opening hours.
Spas that publish preparation and aftercare guides in a Xircuit help centre typically see a reduction in pre-appointment calls and a lift in guest satisfaction scores — guests who arrive prepared have a measurably better experience.
Organisation admins can author and publish articles directly in Xircuit. No developer or external CMS is involved — you write, save and the article appears immediately in the help centre.
Yes. Articles can be targeted to specific audiences — for example member-facing guides, staff-only procedures or admin references — so each group sees only relevant content.
Yes. Common questions surfaced in your support ticket history can be turned into help articles, and members submitting a ticket are prompted to check related help content first — reducing ticket volume over time.